1. Can I bring in outside catering?
At Fountain View we have an open-vendor policy. You are able to bring in any vendors that you would like, including the caterer of your choice, with no restrictions. We have a list of recommended vendors that you are welcome to choose from but we do not require you to use anyone on it with the exception of our preferred bartender if you are planning on having alcohol. You can find a list of our recommended vendors at Customer Connect.
2. What is your alcohol policy?
Fountain View allows alcohol to be served at your event, but you must supply the alcohol. You must use our in-house bartender and security services. Please contact us for more information.
3. What rooms do you have available to rent?
We have multiple spaces to choose from depending on the number of guests you are expecting and the setup of the room that you desire. Depending on what best fits your needs, you can rent the entire event venue or each room individually. Fountain View Events’ rooms include the Main Hall, Garden Room, Wasatch Room and Meeting Room. Our staff would be happy to help you find the room or rooms that will be the best fit for your event. For weddings, it is most common to rent out the entire venue.
4. How much time should I book in each room?
You can rent each room for the amount of time you need the space for, including the time that you need for your decorating. Blocks of time start on the hour. We rent our rooms for 6 hours, 9 hours, 12 hours, or all day (7am-midnight). When you arrive at the start of your event, everything that Fountain View provides will be set up, allowing you and your vendors time to set up any additional items. Fountain View will take care of room cleanup at the end of your booking time and that does not count as part of your reservation. We are happy to remove anything you would like thrown away but ask that you have your guests, décor, gifts, etc. removed by the end of your time block.
5. What is included with each reservation?
When you book your event at Fountain View, we include all of your event essentials for no extra charge. All reservations include: tables, chairs, basic tablecloths, audiovisual equipment, setup, takedown, easels and hue lighting (in your choice of color).
6. What audiovisual equipment do you provide and how much does it cost?
All of our rooms are equipped with free Wi-Fi, a built-in screen, surround sound, XM radio, DirecTV, a DVD player, and hook-ups for a laptop or an iPod/MP3 player. We are also happy to provide microphones (wired, wireless or lapel) in any of our event rooms. All of our audiovisual equipment is included for no extra charge.
8. Can I come in early to decorate?
You are allowed access to your rooms when your time block starts, so if you know you will be needing extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables, chairs and tablecloths set so the room will be ready for you or your vendors to decorate at that time.
9. Can I leave my items at Fountain View overnight?
We ask that all items including rental items that you brought in be removed at the end of your time block. Fountain View is not responsible for any items left overnight or not collected at the end of your time block. In certain cases, exceptions can be made, but written approval must be granted by the staff of the venue so please contact the venue directly.
10. Can I come and take a tour?
Yes! We would love the opportunity to show you the venue and discuss the details of your event. Please call us at 801-580-0150 or schedule a tour through our website. We will make sure we schedule a time with you when we don’t have events taking place in the rooms that you would like to see. We typically schedule tours during the week from 10am-6pm, and we can often also accommodate tours on Saturdays and occasional weekday evenings by appointment.
11. How do I book my event?
Bookings can be done in person at the venue (by appointment), over the phone, or online. Give us a call and we are happy to walk you through the booking process! If a booking is done online, full payment is required at that time. For payment plan options, please book at the in person (by appointment) or over the phone with a Fountain View representative.
12. Do you offer payment plans?
Yes, we offer payment plans and we are happy to work with you. An initial deposit is due upon booking and then you have the option of either paying in full or setting up a monthly payment plan. For specific information, please contact the venue directly. If you are booking within 3 months of your event, full payment is due at the time of booking.
13) How can I make my payments?
Fountain View accepts payments by credit or debit card, personal check, cashier’s check or money order. We do not accept cash. If you are paying with a credit or debit card, feel free to call 801-580-0150.
14. What’s your cancellation policy?
All sales are final. Once you are booked there is no refund of money upon cancelation or rescheduling. If you need to cancel and if your event is more than 90 days away and paid in full, we can issue you a Building Credit. Building Credits must be activated within 500 days from the day that you made you initial booking. This applies regardless of when your initial event date was scheduled or how far out you cancelled. Your Building Credit is only valid for 500 days from the date that you made the booking. When booking an event with your Building Credit, you may only book as far in advance as the amount of time prior to your original event that you cancelled your date. For example, if you cancelled your original event 4 months before your event date and your event was paid in full, you would receive a Building Credit. If you wanted to book another event (using your Building Credit) for a date in May, you would have to wait until January to book your new event because you could only book your new event 4 months in advance using your Building Credit in that example.
15. When is Fountain View open?
Fountain View is available for events every day from 7am-midnight. Contact the venue directly for rental rates after midnight. On days when we do not have events scheduled, we are available by appointment Monday-Saturday from 10am-6pm.
16. Do you have a catering kitchen?
Yes. Fountain View provides a prep space that features a sink, a refrigerator and counter space. We also provide ice and use of a microwave as needed but our prep space is not equipped with a stove or oven.